Analysis of Patient Satisfaction on Healthcare Service with Potential Gain in Customer Value (PGCV) Method (Case Study: Children’s Poly Service at Puskesmas Simpang IV Sipin Kota Jambi)
نویسندگان
چکیده
Puskesmas Simpang IV Sipin Jambi still continuing to improve customer satisfaction. One indicator of the success health services in is patient After observation, reality at puskesmas does not meet expectations. This because has prioritized what need be repaired and improved. study uses Potential Gain Customer Value (PGCV) method find out description service desired by customer. research a quantitative descriptive research. The data taken was carried distributing online questionnaires 120 respondents. results PGCV analysis show that Responsiveness attribute (3,277) two Tangible attributes (2,447), (2,188) become 3 priority focuses improving quality.
 Keywords : Service Quality, Patient satisfaction, (PGCV).
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ژورنال
عنوان ژورنال: Journal of business studies and management review
سال: 2023
ISSN: ['2597-369X', '2597-6265']
DOI: https://doi.org/10.22437/jbsmr.v6i2.25410